Company Information
Pirots4Play Gaming Limited
Registered Address:
1 St Katharine's Way
London
E1W 1UN
United Kingdom
Company Registration
12345678
VAT Number
GB123456789
Jurisdiction
England and Wales
Incorporated
15 March 2019
Pirots4Play Gaming Limited is a wholly-owned subsidiary of Stellar Gaming Group PLC, a leading international online entertainment provider with over a decade of industry experience. Our platform provides comprehensive guides for the entire Pirots series, including the original Pirots slot that started the cosmic adventure.
Customer Support & General Enquiries
Our dedicated support team is available around the clock to ensure you have a seamless gaming experience. We offer multiple channels for your convenience.
Email Support
You can reach our specialised departments via email. Please choose the most appropriate email address for your query to ensure the quickest response.
Email Response Time:
- Urgent queries (e.g., login issues, withdrawal problems): Within 1-2 hours.
- General queries: Within 24 hours.
Contact Form
Alternatively, you can submit your query using our secure online contact form, available. We aim to respond to all form submissions within 24 hours. If you have questions about gameplay mechanics, you may also find answers in our detailed guides for Pirots 2 and Pirots 3.
Licensing & Regulation
Pirots4Play Gaming is fully licensed and regulated by the most reputable authorities, ensuring fair play, security, and responsible operation. We adhere to the strictest regulatory standards.
Licensing Authority: UK Gambling Commission (UKGC)
Account Number: 57890 (Remote Gambling Operating Licence)
You can verify our licence status directly on the UK Gambling Commission's public register by searching for our account number or company name:
Our operations comply with all relevant UK gambling laws and regulations, including the Gambling Act 2005.
Responsible Gambling
We are deeply committed to promoting responsible gambling and providing a safe environment for our players. If you or someone you know needs help with problem gambling, please reach out.
Dedicated Responsible Gaming Support
External Support Organisations
We partner with leading responsible gambling organisations to provide comprehensive support:
- GamCare: Offering free information, support, and counselling. www.gamcare.org.uk (National Gambling Helpline: 0808 8020 133)
- BeGambleAware: Providing advice and support to help people make informed decisions about their gambling. www.begambleaware.org
- GAMSTOP: A free service that lets you self-exclude from all online gambling companies licensed in Great Britain. www.gamstop.co.uk
For a list of licensed and regulated casinos where you can play Pirots 4 safely, please visit our where to play guide.
Dispute Resolution & Complaints Procedure
We strive for complete customer satisfaction. If you have a complaint, please follow our procedure:
- Step 1: Contact Customer Support
Initially, please contact our customer support team via Live Chat, email ([email protected]), or phone. Most issues can be resolved quickly at this stage. We aim to acknowledge all complaints within 24 hours and resolve them within 10 working days.
- Step 2: Escalate to Senior Management
If you are not satisfied with the resolution provided by our customer support, you may escalate your complaint to a senior manager by emailing [email protected]. Please provide your initial complaint reference. We aim to provide a final response within 10 working days of escalation.
- Step 3: Alternative Dispute Resolution (ADR)
If, after completing our internal complaints procedure, you remain dissatisfied with the outcome, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. Pirots4Play Gaming is proud to partner with eCOGRA for this service. eCOGRA is an internationally approved independent testing agency and player protection and standards organisation.
You may also contact the UK Gambling Commission directly if you believe we have breached our licensing conditions, although they typically require you to complete our internal and ADR processes first.
Trust & Security
Your security and trust are paramount. Pirots4Play Gaming employs robust measures and holds certifications from leading independent bodies to ensure the integrity and safety of our platform.
Certifications & Audits
eCOGRA Certified
Independent verification of fair and responsible gaming
GLI Tested
Gaming Laboratories International RNG certification
ISO/IEC 27001
Information security management systems
PCI DSS Compliant
Payment Card Industry Data Security Standard
Data Protection & Privacy
We are fully compliant with the General Data Protection Regulation (GDPR) and are registered with the Information Commissioner's Office (ICO) in the UK. Your personal data is handled with the utmost care and security.
ICO Registration Number: Z1234567
View our full Privacy Policy here.
Player Fund Protection
All player funds are held in segregated bank accounts, separate from company operational funds, in accordance with our UK Gambling Commission licensing requirements. This ensures that your money is always protected and available for withdrawal, even in unforeseen circumstances. Before playing with real money, we encourage you to try the free demo version to familiarise yourself with the game mechanics.
Industry Memberships
We are proud members of:
- Betting and Gaming Council (BGC): The industry body representing the UK's betting and gaming sector, promoting safer gambling and higher standards.
- European Gaming and Betting Association (EGBA): Advocating for a safe and sustainable online gambling sector in Europe.
Key Personnel
Our management team is dedicated to upholding the highest standards of compliance and player protection.